Terms & Conditions
1. Acceptance and Modification of Terms and Conditions
The use of websites, products and services managed or administered by PingFin Co. (“PingFin”), as well as of software developed and/or distributed by PingFin, are executed by the current Terms and Conditions (“Terms and Conditions”). When downloading, installing or using software provided by PingFin, Users acknowledge that they have read, understood and accepted the current Terms and Conditions.
In the event of modifications of the Terms and Conditions, the version published on PingFin’s website is the only evidence. As a consequence, Users are invited to frequently consult this document in order to be informed of possible modifications.
Subscribed Users to PingFin services as well as owners of accounts on these servers are explicitly authorized to download and use these software, scripts and programs which are made available to them.
Any other use of the software, scripts, sources, texts, drawings or methods contained in the programs made available on the Website or any other element of the Website, and in particular the use of the whole or parts of programs, scripts or any other item likely to be marketed, rented or any other for-profit use of the aforesaid items is strictly prohibited.
In the event of non-compliance with the instructions or with the limitations of use related to the services or in the event of non-compliance with the current Terms and Conditions, PingFin RESERVES THE RIGHT TO SUSPEND OR CLOSE ANY USER ACCOUNT, TO DENY ACCESS TO ITS SERVERS AND TO TERMINATE ITS SERVICES WITHOUT ANY COMPENSATION.
3. Interruption of services
PingFin undertakes liability to the extent of its resources to ensure the availability of its Website and means of downloading resources, programs and services at disposal of its customers.
PingFin cannot be held responsible for interruptions of service, or for the impossibility to access any of its products or services, including customer support and download or activation of PingFin products.
4. Response Time/Support
Response time for information, support and assistance requests concerning the use and/or payment of provisions, services, software, or any other product provided by PingFin may take up to 2 working days.
As far as possible, PingFin commits itself to reduce latency periods to their minimum. PingFin’s current average response time is about 12 hours, weekends included.
Customer Support related questions are sent by email or through online forms or other appropriate means which are normally processed within the same response time. However, if the issue requires the intervention of a third party to be appropriately handled, PingFin will not be held liable for eventual delays.
5. Limitation of Responsibility
PingFin DOESN’T ASSUME ANY RESPONSABILITY FOR POSSIBLE INTERRUPTION OR SUSPENSION OF WHOLE OR PARTS OF THE FEATURES ON ITS SITES RESULTING FROM ACTIONS OR OMISSIONS BY PingFin OR A THIRD PARTY. WHEN SUBSCRIBING TO SERVICES PROVIDED BY PingFin, USERS RECOGNIZE AND ACCEPT THAT WITHIN THE SCOPE OF REGULATIONS, PingFin, ITS AFFILIATED COMPANIES OR COMPANIES WHICH TAKE PART IN MAINTENANCE, PRODUCTION OR SUBCONTRACTING SHALL NOT BE HELD RESPONSIBLE FOR DIRECT, INDIRECT OR ACCIDENTAL DAMAGES, OR FOR THE COMPENSATION OF MORAL DAMAGES, COSTS, LOSSES, DECREASES IN THE TURNOVER OR ANY LIABILITIES (EVEN IF SUCH A DAMAGE WAS ANTICIPATED OR COULD BE AVOIDED BY PingFin), LIKELY TO HAPPEN WHEN USING SERVICES, OR ON THE CONTRARY, WHEN SITES OR THEIR CONTENTS CANNOT BE USED. PingFin DOES NOT ASSUME ANY RESPONSIBILITY FOR DAMAGES OR VIRUSES WHICH COULD INFECT YOUR COMPUTER OR YOUR IT HARDWARE AFTER JOINING OR USING PingFin WEBSITES OR DOWNLOADING PARTS OF THE WEBSITES.
When forwarding information, the owner of an account on PingFin servers certifies that the hardware/content transmitted is their property, or that they have rights or licences authorising use, that it is not defamatory and that its use through plans, services and PingFin’s servers shall not infringe on the rights of a third party.
7. Denial of Guarantee
WITHOUT LIMITING THE SCOPE OF ARTICLE 5 ABOVE, ALL CONTENT, INFORMATION AND PROGRAMS FOUND ON PingFin’S WEBSITES ARE PROVIDED ‘AS IS’, ACCORDING TO THEIR AVAILABILITY, AND WITHOUT ANY GUARANTEE, EITHER EXPLICIT OR IMPLICIT.
PingFin DOES NOT GUARANTEE THAT ITS SERVERS, ITS INTERNET SITES OR THEIR CONTENTS WILL MEET YOUR EXPECTATIONS, NOR THAT THEY ARE UNINTERRUPTED, CONVENIENT, SAFE OR ERROR-FREE.
ADVICE OR INFORMATION OBTAINED FROM PingFin IN WRITTEN OR ORAL FORM REGARDING USE OF PingFin SERVICES AND PRODUCTS DOES NOT CONSTITUTE A GUARANTY OF ANY KIND.